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Philip Crosby quotes

You don't have to be noisy to be effective.


You have to lead people gently toward what they already know is right.


Being convinced one knows the whole story is the surest way to fail.


Eliminating what is not wanted or needed is profitable in itself.


In a true zero-defects approach, there are no unimportant items.


Just being honest is not enough. The essential ingredient is executive integrity.


Quality has to be caused, not controlled.


Slowness to change usually means fear of the new.


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